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Professional Account

With enough trading experience, you may be eligible for a professional trading status.

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FAQ

CrowdTrading

CrowdTrading is a new, revolutionary concept in online trading. Often referred to as trading according to the “Wisdom of the Crowd”, CrowdTrading is a technique by which Traders observe the majority and minority trading decisions of the Crowd (see below).

The Crowd is made up of Traders just like you: they could be your neighbours, your colleagues, or your friends. Some are professional Traders and some are novices.

It’s a well-known, observable fact that over the long term, the decisions of a larger sample of people are more accurate than any individual’s personal opinion.

Never! We believe that the Crowd works best when left alone.

The Live Feed displays Crowd-created events, generated automatically by a sophisticated algorithm which identifies the Crowd behaviours that Traders should take into account when making their trading decisions. The Live Feed is visible in an easy-to-understand panel on the right side of the screen.

The Trend Spotting feature is designed to display Buying and Selling trends on specific assets.

A Trend Reversal is when Buy/Sell activity on a specific asset abruptly changes direction.

Moving Fast is a feature that recognises rapid Buy/Sell activity on a specific asset. Moving Fast is based upon the number of quotes on a certain asset within a certain time frame. An asset that’s moving fast is more volatile and sees bigger and sharper movements in its price.

Surge in Openings is when more Traders than usual choose to open positions on a specific asset, no matter the direction.

The Growth in Trading tool allows you to view the volume that’s being traded on a specific asset.

Possible Uptrend is a feature that shows a possible uptrend on a specific asset.

A Possible Downtrend is the opposite of an uptrend.

Yes you can – it’s easy! All you need to do is go to www.trade360.com and click the “Join Us” button in the upper right corner of the screen. That’s it!

Simply click “Forgot password?” located in the login section in the upper right corner of the screen.

Your username is the email address you used when you registered with Trade360. Try searching your inbox for any emails from Trade360. If you are unable to locate any emails from us, contact support@trade360.com for further assistance.

Send an email to support@trade360.com. Our Customer Support team will then verify your correct email address with you.

No. However, we are always working on adding more features and login options.

To register with Trade360 you must have a valid email address. You can get a free email address with popular email providers, like Gmail and Yahoo.

Deposits

To place a deposit, login to your trading account and click the “Deposit” button located in the upper right corner of the screen. Then, simply enter the amount you wish to deposit and your preferred payment method.

Trade360 has a minimum deposit amount of $500.

Trade360 supports all major credit and debit cards, Skrill, NETELLER, and Offline Bank Transfers. For more information on supported payment methods, please visit our Deposit Support Page.

No.

Withdrawals

A withdrawal must be made using the same method of payment you used when placing your deposit (e.g. credit card, bank transfer).

Hover over the dropdown menu located in the upper right corner of your screen, when signed into the platform. Click “Withdraw Funds” and enter the requested information.

Withdrawals usually take 3-14 business days to be completed, depending on the chosen payment method.

Before making a withdrawal request you are required to provide the following:

  1. Valid ID: A clear copy of a valid driver’s licence, passport, or government issued ID.
  2. Proof of residence: A copy of a utility bill (e.g. phone bill, electricity bill, or bank statement) issued within the last 3 months, clearly stating your full name and home address.
  3. Proof of card ownership: A clear copy of the front and back of the credit or debit card used. You are advised to conceal most card information, only leaving your name and the last 4 digits clearly visible.
All documentation should be sent as attachments to backoffice@trade360.com.

No, we do not charge withdrawal fees.

Any missing or unverified documentation or a deposit made via a card not issued under your name can affect your withdrawal request.

Trading Basics

  1. Find and select the asset you want to trade.
  2. Using the +/- buttons, choose the desired deal size of the position.
  3. Choose either BUY or SELL.
  4. Your position is now open! You can now set a Stop-Loss and Take-Profit by clicking on the open position, located at the bottom of the screen.

There is a wide variety of tools to help you in deciding when to open a position on a specific asset:

  1. The Live Feed: By leveraging the Wisdom of the Crowd, you can view at how others are trading, and take advantage of the latest trading trends and opportunities, all in real-time.
  2. Asset Information: You can browse our extensive list of tradable assets and see all the relevant information you need through easy-to-analyse charts.

  1. Locate the position you are interested in closing from the Open Positions Bar at the bottom of the screen.
  2. Click on the desired position and choose “Close”.
  3. You are also able to bulk close all losing, all profiting, or all positions by clicking on the appropriate button in the Open Positions bar.

Trade360 is all about leveraging the Wisdom of the Crowd in deciding the best asset to trade on. CrowdTrading tips:

  1. Go over the Live Feed at the right side of the trading platform.
  2. See how the Crowd chose to trade (BUY/SELL) on a specific asset.
  3. You can also use our smart filtering and sorting system (e.g., sort by popularity) to help you in making your decision.

To view your open positions, click on the Open Positions Bar located at the bottom of the trading platform. You can also filter specific assets by clicking on the position in the Open Positions Bar.

  1. Click on the image located in the upper right corner of the screen.
  2. Choose “Trading History”.
  3. On the “Trading History” page choose “Closed Positions” to view all of your closed trading positions.

Mobile

Yes. You can download the Trade360 app from Google PlayStore or the App Store.

Yes, you can. Just go to www.Trade360.com from your tablet’s browser.

Not at the moment, though we are working hard at bringing the Trade360 app to more platforms. For now, you can go to Trade360.com from your tablet’s browser and continue trading.

Our app currently supports only Credit Card based deposits. If you are interested in using a different payment method, please go to www.Trade360.com from a PC or laptop.

Trade360 FAQ

No, we do not allow Traders to open multiple accounts.

Currently traders are unable to edit their personal details by themselves. To change your personal details, please contact support@trade360.com, and we will assist you. We are working hard at making this function available through your account settings, and it will be available soon.

The Company will proceed the soonest possible to complete the transaction regarding your withdrawal request. To avoid any delays please ensure that your KYC documents have been uploaded. In case you are not able to upload the documents, please sent the documentation as attachments to backoffice@trade360.com.

We are required by law to verify the identity of every Trader who joins Trade360. Because of this, you are required to provide us with a copy of a valid government-issued identification card, as well as proof of residence, and a copy of the credit card used to place your deposit. These help to ensure the protection of both Trade360 and our trading community. For further information, please refer to our Anti-Money Laundering Policy.

All documentation can be uploaded from the menu presented after you place your deposit. You can also send us your documents as attachments via email to backoffice@trade360.com.

Our Compliance Team will check all sent documents and notify you if there is any issue that needs resolving. Please make sure all sent documents are still valid and all personal details are clearly visible.

No. You can only add a new card or edit the existing card’s details by pressing the “Deposit” button.

In the menu, under “Trading History”, select the Statements tab, then specify the date range for the statement.

No. Only you are responsible for the decisions made regarding your funds.

No, we will not deduct any funds related to tax or VAT issues.

No, we currently do not support trading from the United States.

Easy – just sign up and fund your account to start trading. We also offer a practice mode to let you try Trade360 before placing a deposit.

Yes, please click here to see the MetaTrader5 details.

Yes, we may offer trading signals from various Providers. For further information, please refer to section 4 of the Terms and Conditions.

Setting a Stop Loss protects you in case your open positions abruptly turn around and go against you. As markets tend to be volatile, it is recommended always to set a Stop Loss when you open a new position.

Take Profit closes the position when it reaches a preset profit point. Take Profit also helps in protecting a profitable position in case of a sudden turnaround. Take Profit is particularly useful in case you are not in front of your computer when it is time to close the position.

The loss you are seeing is the spread. The spread is the difference between the Buy and Sell prices of a specific asset. Once the market passes the spread amount in the direction of your newly opened position, you will see the profit.

Your free margin can be seen on the Trading Platform and represents the funds currently available for you to trade with.

Yes, Trade360 has a discretionary right to execute margin calls on any account, and to begin closing positions immediately, without notice. For further information, please refer to Section 9 of the Trade360 Terms and Conditions, here.

Scalping refers to opening and closing a position within a matter of seconds. Trade360 does not permit this and there is a one-minute minimum before closing a position. See section 26.2 (p) of the Terms and Conditions.

During market close, all open positions are automatically frozen. However, when the market opens, it could open at a different rate from the previous week’s closing rate.

No, Trade360 only allows the deposit of funds from the trader’s own Credit Card.

If this happens, withdraw your funds from the Withdraw Funds section in the platform.

Hover over the dropdown menu located in the upper right corner of your screen when signed into the platform. Click “Withdraw Funds” and enter the requested information.

As a regulated and licensed financial institution, Trade360 is obligated to collect financial details from its clients in order to comply with guidelines on appropriateness and suitability. Trade360 does not and will not share this information with any third party. For more information about Trade360’s regulatory standards, click here.

Markets open on Sunday at 22:00 GMT, and close on Friday, at 21:00 GMT.

Expiry: Each deal expires after 90 days at 23:59, or, if the deal is for one of the assets in the link below, it will expire after 90 days or on the contract’s expiry date, whichever occurs first. Click here to see contract expiration dates. In regards with the margin close out rule, please refer to Section 9 of the Terms and Conditions page.

Yes – Please contact support@trade360.com for further details.

No, we do not offer AutoChartist as part of our services.

Yes, we offer a Practice Mode to let you try out Trade360’s trading platform before placing a deposit.

Data protection at Trade360 is at utmost importance. The Company respects the client’s rights to access and control their personal data. The Company will respond to any requests you have regarding your personal data and if and where applicable, will correct, amend or delete your personal data. Individuals have the following rights under GDPR:

  • Right to be informed about the purpose we collect and how we use their personal data
  • Right of rectification in relation to personal data
  • Right to object to the processing under certain circumstances
  • Right to restrict processing under certain circumstances
  • Right to data portability, which allows the clients to obtain and reuse their personal data for their own purposes across different services
  • Right to erasure under certain circumstances
  • Right to access their personal data and any supplementary information
  • The right not to be subjected to automated decision-making including profiling
  • Right to withdraw consent at any time.
All of the above rights do not apply in all circumstances. The Company will make all reasonable and practical effort to comply with your request. The Company might not be able in some cases to fulfill your request if it is not consistent with applicable laws and regulations which upon request you will be advised accordingly.