How to Withdraw Funds
Withdrawing funds at Trade360 is quick and easy. Please read on for some useful information about the withdrawal process.
In order to prevent third-party access to your account and as part of our regulatory requirements, you are required to have submitted “Know-Your-Client” compliance documents before your withdrawal request can be processed (please see Required Documentation).
In case a substantial period of time has passed since your initial deposit was placed, you may be asked to re-submit your updated bank information and/or proof of residence along with your request for withdrawal.
Relationship between Withdrawal and Deposit Methods
Withdrawals will only be processed and transferred via the payment method used to place your initial deposit.
If your initial deposit was executed using a credit card, the maximum amount that can be transferred back to your credit card is equal to the initial deposit made on the card. Any amount that exceeds your initial deposit will be transferred directly into your bank account via wire transfer. Withdrawal requests are processed, providing we have all necessary information and subject to payment processor procedures.
Execution of Withdrawals
We process all withdrawals within 3 business days of your request. The amount of time you will wait between submitting a withdrawal request and receiving your funds depends on your chosen payment method. The estimated amount of time to receive your payment will vary depending on your payment provider.
Reasons for Delayed Withdrawals
A withdrawal might be delayed due to missing and/or incorrect bank details, technical problems, or failure to meet minimum volume requirements.
In the event that you are experiencing issues regarding a delayed withdrawal, you will be contacted by a customer support representative, who will resolve the issue as quickly as possible.
Should we receive an email from you stating that your withdrawal was not completed, we will immediately apply for a corresponding tracking number (ARN).
Which payment methods can I use for withdrawals?A withdrawal must be made using the same method of payment you used when placing your deposit (e.g. credit card, bank transfer).
How can I submit a request for a withdrawal?When logged in to the trading platform, click on Withdraw Funds on the left-side menu, enter the desired withdrawal amount and click "Confirm".
How long does the withdrawal process take?Withdrawals usually take 3-14 business days to be completed, depending on the chosen payment method.
Which documents are needed before requesting a withdrawal?Before making a withdrawal request you are required to provide the following: Valid ID: A clear copy of a valid driver’s licence, passport, or government issued ID. Proof of residence: A copy of a utility bill (e.g. phone bill, electricity bill, or bank statement) issued within the last 3 months, clearly stating your full name and home address. Proof of card ownership: A clear copy of the front and back of the credit or debit card used. You are advised to conceal most card information, only leaving your full name, expiration date and the last 4 digits clearly visible. All documentation should be sent as attachments to firstname.lastname@example.org.
Is there a withdrawal fee?No, we do not charge withdrawal fees.
What can delay my withdrawal request?Any missing or unverified documentation or a deposit made via a card not issued under your name can affect your withdrawal request.